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Closing the Deal - The Wrong Concept for Interviews

7/30/2014

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When I’m analyzing a client’s or student’s career transition, trying to create a diagnosis of what may be going wrong , I’ll take a look at several critical elements:

  • Are there two or three clearly defined targets?  How were these chosen?

  • Are there well-designed pitches for these targets that will establish the value and unique qualities of the job seeker?
  • Is his/her networking leading to contacts with decision makers?
  • Are networking meetings resulting in new information, a reinforced or new relationship, and new potential contacts?  
  • If interviews have taken place, is there a problem getting to the subsequent rounds? 

It is the last item on this checklist that is one of the most difficult to figure out. The job seeker is getting interviews, which is usually the most difficult part of the process. That means all the other components are working, indicating that what I consider to be the toughest aspects, especially relationship-building, have been successful. And she or he is getting past the first round of interviews, also a tough obstacle. 

Getting to the next round

I think the interview is generally the easiest part of the career transition process to fix. 

Learning how to answer the difficult questions, how to present well, how to actively listen and respond accordingly are more mechanical and direct than the somewhat amorphous nature of building networks. 

But something goes wrong when the applicant doesn’t get past that second round. Sometimes it’s pure chemistry, and sometimes it’s just not a good match. It can also be luck of the draw, perhaps even the timing of the interview. And, too often, it’s impossible to figure out what didn’t work; prospective employees end up trying to read tea leaves, endlessly.  

When the process ends after the second or third round (or later), I will ask a client or student to tell me details of all of the interviews. What I’m particularly interested in is – what was the difference in substance and tone between the second and third rounds or between subsequent ones? 

Where job seekers go wrong

In a majority of situations that haven’t worked, I have learned that the applicant’s tone has changed.

The problem, then, might be one of two issues that occur in the advanced stages of an interview process. First, there’s the sales notion of “closing the deal.” In other words, pitch and sell hard. Be more direct. Change tone and be more assertive.

Don’t. 

I usually advise job seekers to maintain the same tone that got them there in the first place. If an applicant gets past the initial screen, it means a representative of the organization feels it’s a good fit, stylistically and substantively. So why change in the next – or the one after that - round?

I think it’s important to stay the same throughout the process, continue being the person they thought was a good fit at the beginning. The only thing that should change, perhaps, is adding more “war stories,” more behavioral examples of accomplishments. 

The other potential problem in advanced rounds is an assumption that it’s “in the bag,” so acting like it’s a done deal, with confidence, will reinforce the interviewer’s positive perception.

Don’t.

Never assume anything. The selling nature of interviewing should be continued throughout the entire hiring process, including negotiations. It doesn’t stop. Not even when a decision-maker indicates that you’re the lead candidate. (How many times have job seekers heard that one, and then never heard from the person again?) The tone should stay the same, and the selling should continue.

What works

For as long as I can remember, I’ve advised people in career transition to always stick to my version of President Kennedy’s often-quoted inaugural speech, “Ask not what the organization can do for you; rather, ask what you can do for the organization.” That should be the focus of all interviews, and especially the later ones. With no change of tone. 

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

© Airdone | Dreamstime.com

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Drawing the Line - Vacations (and Work)

7/10/2014

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I couldn’t make this up. 

A young investment banker client, a guy who had significant work/life balance issues, wanted to ask me a personal question. He knew well that he had lost his perspective about how much is too much when it came to his work ethic. All he knew was working insane hours was bringing him a terrific income and a relatively secure career path – but was having serious ramifications in his personal life. (The fact that he didn’t like his work much was not yet the issue it became later.) 

He was about to go on his honeymoon in Hawaii. I knew exactly what was coming next. He asked if I thought it would be terrible if he worked on his smartphone during the honeymoon. He said it would only be a “couple of hours,” sometimes more, each day. 

He was completely serious. Talk about boundaries! And it wasn’t the only time I had heard about this kind of work issue. It’s quite common in certain professions. 

I asked him if what he was currently working on was high priority, and whether it was expected that he be on call during his honeymoon. Of course everything, in his mind, was urgent, which was a whole other problem. He did realize that management at his company did not expect him to be available during this particular time, but they did expect him to be somewhat accessible during regular vacations. 

My advice to him was that if I were his wife and saw him working, I would throw the phone into that beautiful Hawaiian ocean. He agreed that would be a reasonable reaction. Our compromise was that he would dedicate a maximum of one half hour a day to answering and reading emails, and he would do it completely out of sight of his wife. Hotel bathroom, honeymoon suite, whatever. Just away from his new wife. 

When he came back, he told me it had worked – and he had been happy with his new-found freedom from the device, and from work. He admitted that the company hadn’t fallen apart due to his not being constantly available. 

Easy for me to say, right? I can just hear some of my clients asking that. 

Try a quota system

Ok. I’ll admit I’ve been a serious offender myself. Due to the nature of my business, I tell clients that I am available for emergencies, meaning a lost job or a negotiation, during vacations. Plus it’s tough not to check email for the possibility of new business. 

On one vacation, I checked email a couple of times a day, and by the end of the vacation, I realized I hadn’t had such a great time. It’s tough to relax when you’re constantly going to work, even for short periods. I had been thinking too much about work issues and had spent far too much time on business email. I resolved that the next big vacation was going to involve some kind of quota system. 

The first time I tried a quota system, it was limiting business email to one half-hour run-through a day, and voicemail once a week. Still too much. Still thinking about work on vacation too much. 

Last summer, I think I finally got it down right. Three days a week, quick scan of emails, maybe 20 minutes max, and the one phone check per week. It did work. I limited most of my computer time to reading the online newspapers and used the iPad for books. Period. 

I strongly urge my clients to withdraw from their devices as much as feasible when on vacation, because it’s good for mental health. That’s the point of vacations. And, if absolutely necessary, limit communications to a set time each weekday or maybe even two-three times a week. Sometimes I’ll encourage clients to think that vacation is part of total compensation (it is). If you don’t utilize your vacation, then you’re leaving money on the table. I’ve never been able to figure out clients who don’t take their full allotment of vacation time – and brag about it! That’s like those Wall Street professionals I work with both in my private practice and at Columbia Business School, who will boast about how many hours a week they work. A very New York City thing. 

Many professionals have realized they can fully withdraw from their devices because of the nature of their businesses, and how things are covered back home when they’re away. That helps create a true vacation experience. 

Limits do work. 

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

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    Ellis Chase

    Ellis Chase is one of Manhattan's top career management consultants and executive coaches.

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