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Career Transition Mythology - Part Two

8/19/2014

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The more I think about it, the more career transition myths I come up with, but for the sake of brevity, we’ll keep it to ten – for now. Here are five more to add to the previous list: 

1) The myth: If you have a terrific interview, with instantaneous great feedback, the odds are good that you’ll get an offer.

The reality: Think of the interview as just the first part of a process.  What happens after the interview is almost as important as the interview itself. 

A follow-up email is imperative, within 24 hours. It’s not a matter of etiquette. It’s about marketing, and about solidifying the points you made on the interview. You want to reiterate why you think the position is a great fit (“fit” being one of my favorite job search words). You may want to add something that you may have not had the opportunity to include in the interview. You know how you sometimes leave an interview and all of a sudden realize that you left out a critical element? The follow-up email is the opportunity to fix that. 

Keep the email short and business-like, with short paragraphs, or perhaps bullet points. Make it easy to scan, like all business communications. Reiterate your interest in the position. 

Another follow-up element is staying in touch. Never let more than five to ten business days elapse without some sort of contact. It should be a low-key voicemail or email, just “checking in” on the status of your candidacy. Maybe if the process drags out (more common than not), you offer to come in again to make their process easier. Maybe that sounds a bit presumptuous, but I think it’s a “why not?” if the process is lagging. Nothing to lose! 

2)The myth: Spending a couple of hours a day calling contacts and answering postings should just about do it for allocating time to any job search.

The reality: Time management and prioritization are critical elements of a successful career transition. For the unemployed, it’s a full-time job. Research, building and maintaining a contact database, maintaining accurate records of all activities, reaching out, and aiming for as many as five live meetings a week should create an extremely busy schedule. A truly proactive search is time-consuming.   

For employed people, it’s tougher. I highly recommend a quota system for those on a search, i.e., a certain amount of dedicated time per day. Even if it’s just 15 minutes of reading about a targeted area, that’s part of the process. The key is to maintain momentum by aiming for some time every day, whether it’s reading or making a phone call, or trying to get one live meeting per week.

3) The myth: “Networking” means calling everyone you know, and asking for job leads and new contacts. 

The reality: Real networking is a process.  It’s not a quick introduction, or one meeting. As with sophisticated sales technique, it’s cultivating relationships – over a period of time. It’s also more subtle than just asking friends for leads. Another label for the concept is “indirect marketing.” 

Each meeting should have three objectives, which is a good way to measure its effectiveness. 


  • First, the relationship itself is key; so is maintaining it after the initial contact.  
  • Second, the meeting should be structured around prepared questions that both reflect your knowledge of the industry, and the self-marketing questions you wanted to ask in the first place. 
  • Third, what you may have thought the whole thing was about, a chance to expand your network by asking if there’s a possibility of referrals to others who might be helpful.  

4) The myth: A great 15-second “elevator pitch” is critical to your success in any career transition.

The reality: The very idea of a 15-second pitch strikes me as ridiculous.  Yes, it might be appropriate for that elevator, but who wants to be pitched on an elevator? It also might work well at a social or professional gathering, since you don’t want to corner anyone with a full pitch. Your objective there, after all, is just to get some business cards for future reaching out.

A pitch is a 1 ½ - 2-minute summary of who you are, what your skills and experience have been, something memorable that makes you different from others, a one-sentence job history, and a summary of all of it to cement what you’ve already stated.

A great pitch is one of the hardest aspects in transition and one of the more critical. It’s not only imperative for the “tell me about yourself” question on an interview, but it’s also a great introduction in a networking meeting, a way of establishing yourself on a new job, a good outline for scripting your approach and follow-up emails. In other words, it’s your brand, and you want to use it as the cornerstone of your transition.

5) The myth: Cast a wide net in your search. Apply for everything. Talk with everyone. The numbers are bound to work in your favor.

The reality: Designating clearly defined targets (Plan A, Plan B, and maybe even Plan C) is the critical first phase of any transition. It’s not necessarily what’s available out there; it’s what you want, and what is feasible. 

After figuring out what the possible targets will be, it’s important to then research what their markets are. If it’s a target which may have only two or three organizations that might hire into those positions, it’s not a great statistical target – unless the other(s) have more possibilities. Overall, you want a high probability of success, contingent on a large number of possible options in the target. 

An unfocused search might work, just by sheer randomness – but not that often. A targeted search will work faster and better, assuming you’ve performed a basic due diligence on the feasibility of those targets first. 

Here’s a good philosophy to stick to: The best work situation is one where someone in career transition looks for what fits his/her life, rather than fitting the life to the career. This will add to the necessary focus. 

Avoiding these myths will help keep any career transition on track. 

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

peshkov/istock

 

 

 


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Career Transition Mythology - Part One

8/7/2014

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There are so many faulty and widely-held convictions about how to execute a successful career transition that I thought it might be helpful to address a few  – and debunk them. What follows are some of the most common:

1) The myth: In order to defuse some of the more painful aspects of all the rejection and difficulties inherent in any search, it’s a great idea to share your feelings freely. 

The reality: You don’t want your brand out there to be a negative one. The last thing you need is a general perception that things aren’t going well, or that you’re discouraged, or that things aren’t working out. Think about it. Why would people in your personal or professional network want to refer you to others if they perceive you as somehow damaged or discouraged goods? The perception you want to create is what I like to call “sunshine, light, and success.” It’s all going well, even if it isn’t. 

But you do need to vent and troubleshoot during this process. Limit that to one or two close friends, professional associates, or family members.  Try hard to keep the venting to a minimum with significant others. It’s tough for them, too, and you would much prefer they be more positive and supportive, rather than experiencing exactly what you are going through. A strong emotional support system is an essential piece of a successful search.

By the way, it’s absolutely permissible to take some time off. While I think that search is a full-time job, breaks are important. (That doesn’t mean take the summer off, or give up during the holiday seasons.) I’ve frequently observed that not taking time off will often make the search less effective and less energetic. 

2) The myth: Answer as many job postings as possible; the more resumes out there, the better. 

The reality: Sending out large volumes of resumes (even with great cover emails) is usually a waste of time. It’s reactive – or passive – job search. What many people hope is that by sending out large volume responses to postings, or sending out resumes blindly to various human resources departments, there will be market saturation and, by sheer statistical probability, many responses. In other words, they can just sit there and wait for the world to come to them. The phone will ring. Emails will magically appear. It doesn’t usually happen that way, but it’s definitely a great wish. 

One of the most negative images I have of a futile job search is someone in transition staring at both their computers and phones – and waiting. 

Statistically (since we just mentioned numbers), a significant proportion of jobs are found through relationships, not through sending out resumes or calling search firms. 

You need to take responsibility for your own search, in a proactive fashion.  That means while you may answer postings, you’re spending most of your time researching your targets, working on your self-branding, and developing relationships that will lead to learning about new possibilities. That’s a full time job, and it’s hard work. 

3) The myth: After having built those above-mentioned relationships, you can relax after you meet new people, and wait for the job possibilities and leads to roll in. 

The reality: We’re back to that proactive notion again here. One of the most common problems I hear about in transitions is that my clients or students have met many people, but that alone has still not led to job possibilities. 

Having one meeting with a valuable contact is not enough. 

An effective networking approach, one that is consistently proactive and does indeed lead to finding out about position openings, is one that involves tending those new relationships. That means multiple follow-up contacts – including a thank you/marketing email for positive reinforcement right after a meeting, then perhaps multiple communications  afterward, as many as you think reasonable. One of those might be telling the contact that you’ve met successfully with someone they’ve suggested. Or another might be sending a clipping about a relevant topic that was discussed in the meeting. Keep the communications short and unobtrusive. 

What we’re talking about here is pure sales technique. A contact won’t remember you from just one meeting, and especially not from just one phone call. (I always encourage, whenever possible, that meetings be in person.)  There have to be repeated contacts to create memory and relationship. This is more hard work.

4) The myth: When you think that an offer is about to come, suspend all other job search activities. You don’t want to have to cancel meetings and offend people. 

The reality: It’s dangerous to stop a search when an offer, or offers, seem imminent. Momentum is lost. So much can happen with that assumed offer. Funding could disappear, an internal candidate could appear; any number of variables could mess up your offer. So why rely on what you can’t control?  Keep things going. 

When I said “dangerous,” I meant that when all activity is stopped in anticipation of offer(s), and those don’t work out, it’s very difficult to get activities started again. It’s demoralizing to try to rebuild the search at that low point. Search is hard enough without adding unnecessary detours. 

If you do get the offer, and successfully negotiate it, then great; you can always cancel the other meetings you’ve scheduled. 

5) The myth: The more people I talk with, the better.

The reality: Volume doesn’t equate to success in job search. High numbers are better than low, but not enough. As mentioned earlier, I’ve heard many job seekers say they’ve met many people, and some may even enjoy the process (that always surprises me, because I’m not one who will talk about what a wonderful experience career transition is).  But they wonder why the volume hasn’t resulted in new job leads or at least new, reliable information. 

I recommend a system for analyzing the quality of your networking contacts.

  • Level One contacts are peers, or just those who might be able to help you penetrate an organization, or simply give you industry information that you need to make yourself more of an “insider.” Level One is where most will spend significant time, particularly in the beginning of search – when you’re looking to validate your targets. But if a search continues to be only Level One, this may be a key reason why it’s not working.

  • Level Two contacts are the right people in the right organizations in your target areas – and could also possibly lead you to decision makers, otherwise known as Level Three.  These Level Two contacts are great sources of information about your targets and your potential market.  

  • Decision makers (Level Three) are those who make hiring decisions.  They are your eventual targets in search.  

If your search is stalled, chances are there are mostly Level One contacts in your network. If you’re making progress, you’re seeing Level Two and Level Three contacts.

In Part II I'll talk about more myths and other factors in successful search.   

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

© Jpldesigns | Dreamstime.com

                       


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Closing the Deal - The Wrong Concept for Interviews

7/30/2014

3 Comments

 
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When I’m analyzing a client’s or student’s career transition, trying to create a diagnosis of what may be going wrong , I’ll take a look at several critical elements:

  • Are there two or three clearly defined targets?  How were these chosen?

  • Are there well-designed pitches for these targets that will establish the value and unique qualities of the job seeker?
  • Is his/her networking leading to contacts with decision makers?
  • Are networking meetings resulting in new information, a reinforced or new relationship, and new potential contacts?  
  • If interviews have taken place, is there a problem getting to the subsequent rounds? 

It is the last item on this checklist that is one of the most difficult to figure out. The job seeker is getting interviews, which is usually the most difficult part of the process. That means all the other components are working, indicating that what I consider to be the toughest aspects, especially relationship-building, have been successful. And she or he is getting past the first round of interviews, also a tough obstacle. 

Getting to the next round

I think the interview is generally the easiest part of the career transition process to fix. 

Learning how to answer the difficult questions, how to present well, how to actively listen and respond accordingly are more mechanical and direct than the somewhat amorphous nature of building networks. 

But something goes wrong when the applicant doesn’t get past that second round. Sometimes it’s pure chemistry, and sometimes it’s just not a good match. It can also be luck of the draw, perhaps even the timing of the interview. And, too often, it’s impossible to figure out what didn’t work; prospective employees end up trying to read tea leaves, endlessly.  

When the process ends after the second or third round (or later), I will ask a client or student to tell me details of all of the interviews. What I’m particularly interested in is – what was the difference in substance and tone between the second and third rounds or between subsequent ones? 

Where job seekers go wrong

In a majority of situations that haven’t worked, I have learned that the applicant’s tone has changed.

The problem, then, might be one of two issues that occur in the advanced stages of an interview process. First, there’s the sales notion of “closing the deal.” In other words, pitch and sell hard. Be more direct. Change tone and be more assertive.

Don’t. 

I usually advise job seekers to maintain the same tone that got them there in the first place. If an applicant gets past the initial screen, it means a representative of the organization feels it’s a good fit, stylistically and substantively. So why change in the next – or the one after that - round?

I think it’s important to stay the same throughout the process, continue being the person they thought was a good fit at the beginning. The only thing that should change, perhaps, is adding more “war stories,” more behavioral examples of accomplishments. 

The other potential problem in advanced rounds is an assumption that it’s “in the bag,” so acting like it’s a done deal, with confidence, will reinforce the interviewer’s positive perception.

Don’t.

Never assume anything. The selling nature of interviewing should be continued throughout the entire hiring process, including negotiations. It doesn’t stop. Not even when a decision-maker indicates that you’re the lead candidate. (How many times have job seekers heard that one, and then never heard from the person again?) The tone should stay the same, and the selling should continue.

What works

For as long as I can remember, I’ve advised people in career transition to always stick to my version of President Kennedy’s often-quoted inaugural speech, “Ask not what the organization can do for you; rather, ask what you can do for the organization.” That should be the focus of all interviews, and especially the later ones. With no change of tone. 

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

© Airdone | Dreamstime.com

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Drawing the Line - Vacations (and Work)

7/10/2014

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I couldn’t make this up. 

A young investment banker client, a guy who had significant work/life balance issues, wanted to ask me a personal question. He knew well that he had lost his perspective about how much is too much when it came to his work ethic. All he knew was working insane hours was bringing him a terrific income and a relatively secure career path – but was having serious ramifications in his personal life. (The fact that he didn’t like his work much was not yet the issue it became later.) 

He was about to go on his honeymoon in Hawaii. I knew exactly what was coming next. He asked if I thought it would be terrible if he worked on his smartphone during the honeymoon. He said it would only be a “couple of hours,” sometimes more, each day. 

He was completely serious. Talk about boundaries! And it wasn’t the only time I had heard about this kind of work issue. It’s quite common in certain professions. 

I asked him if what he was currently working on was high priority, and whether it was expected that he be on call during his honeymoon. Of course everything, in his mind, was urgent, which was a whole other problem. He did realize that management at his company did not expect him to be available during this particular time, but they did expect him to be somewhat accessible during regular vacations. 

My advice to him was that if I were his wife and saw him working, I would throw the phone into that beautiful Hawaiian ocean. He agreed that would be a reasonable reaction. Our compromise was that he would dedicate a maximum of one half hour a day to answering and reading emails, and he would do it completely out of sight of his wife. Hotel bathroom, honeymoon suite, whatever. Just away from his new wife. 

When he came back, he told me it had worked – and he had been happy with his new-found freedom from the device, and from work. He admitted that the company hadn’t fallen apart due to his not being constantly available. 

Easy for me to say, right? I can just hear some of my clients asking that. 

Try a quota system

Ok. I’ll admit I’ve been a serious offender myself. Due to the nature of my business, I tell clients that I am available for emergencies, meaning a lost job or a negotiation, during vacations. Plus it’s tough not to check email for the possibility of new business. 

On one vacation, I checked email a couple of times a day, and by the end of the vacation, I realized I hadn’t had such a great time. It’s tough to relax when you’re constantly going to work, even for short periods. I had been thinking too much about work issues and had spent far too much time on business email. I resolved that the next big vacation was going to involve some kind of quota system. 

The first time I tried a quota system, it was limiting business email to one half-hour run-through a day, and voicemail once a week. Still too much. Still thinking about work on vacation too much. 

Last summer, I think I finally got it down right. Three days a week, quick scan of emails, maybe 20 minutes max, and the one phone check per week. It did work. I limited most of my computer time to reading the online newspapers and used the iPad for books. Period. 

I strongly urge my clients to withdraw from their devices as much as feasible when on vacation, because it’s good for mental health. That’s the point of vacations. And, if absolutely necessary, limit communications to a set time each weekday or maybe even two-three times a week. Sometimes I’ll encourage clients to think that vacation is part of total compensation (it is). If you don’t utilize your vacation, then you’re leaving money on the table. I’ve never been able to figure out clients who don’t take their full allotment of vacation time – and brag about it! That’s like those Wall Street professionals I work with both in my private practice and at Columbia Business School, who will boast about how many hours a week they work. A very New York City thing. 

Many professionals have realized they can fully withdraw from their devices because of the nature of their businesses, and how things are covered back home when they’re away. That helps create a true vacation experience. 

Limits do work. 

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

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How to Negotiate Your Salary Once You Have the Job Offer - Forbes

6/26/2014

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by Susan Adams, Forbes staff writer


Longtime New York career coach Ellis Chase’s client had just gotten an offer for a great job as an analyst at a hedge fund, and she’d been successful in staving off any discussion of base salary or bonus up to that point. Chase had coached her in this tactic. You want the employer to fall in love with you before you start talking numbers, he says. That way you’re in a much better negotiating position.

But the next step Chase says you should take in the process is counter-intuitive: don’t talk salary yet. “When you get the actual offer, you’re in no emotional shape to negotiate,” he says. “All you’re thinking about is that you got the offer and you just want to lock it up.” A lot of people are afraid that if they ask for more time, the hiring manager will rescind the opportunity. But that doesn’t happen 99% of the time, he says. What you should say: “I’m thrilled you want to hire me. Could you just give me a couple of days to think about it?”

Then, Chase says, it’s time to do as much research as possible on how much the company pays for that position and to draw up a list of things that matter to you, including your scope of responsibilities, base salary, bonus, frequency of reviews, 401(k) match, vacation time, technology you’ll be using, even where you’ll sit. Go into the next meeting with a pad and pen and say, I hope you don’t mind if I take notes. That will signify how serious you are and ensure that you have a record of what you agree upon.

Though she was very reluctant to take Chase’s advice, his hedge fund client asked for more time and got it. Still, she was terribly nervous that the employer would take back the offer.  “She was a mess,” says Chase, who wrote a book called In Search of the Fun-Forever Job: Career Strategies That Work, that includes a chapter on negotiating salary.

Then he helped her draw up a list of priorities. His advice: Make the first question an easy one, like, when can I get into the 401(k) match. The answer will always be six months, he says, but that softball question will put the hiring manager at ease. Next ask another easy question. The client chose to ask about her reporting relationships.

Then the third question should be about your top priority. This client cared most about her bonus. The offer had been presented as though the bonus was entirely discretionary and she wanted something more concrete: Did it depend on how her group performed, on her individual achievements, whether she hit certain benchmarks? To her delight, the hiring manager said, “I’m glad you asked that,” and gave her specifics.

Then for the fourth question, Chase coached her to ask another easy one.  She asked whether she could use a Macintosh rather than a PC.

The fifth question, Chase says, should be another tough one. For the client, it was base salary. Chase says that at hedge funds, the base is rarely negotiated because the bonus is what’s important, but he coached her to try to get the employer to go higher than his initial offer. The employer said $150,000 and she asked, could we do any better than that. He said he could make it $155,000. She was thrilled.

Throughout the salary negotiation, Chase advises clients to imagine that they are still in a job interview. “When you’re trying to get the base salary up, resell yourself,” he advises. Remind the employer that you have eight years of experience plus a master’s degree and why you are worth more in the market. All hiring managers expect candidates to try to get more money, he says, and they are almost always prepared to go higher than the initial offer. You just have to ask.



Read the article on Forbes.com

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Seriously - Does the Fun-Forever Job Really Exist?

6/5/2014

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Since my book, In Search of the Fun-Forever Job, was published last year, I've received reviews and comments from readers who thought the title meant the book was going to inspire readers to find that elusive “fun-forever job.” Actually, the title was meant to be somewhat ironic. 

Why I Chose that Title
The title came from my daughter who, at age eight, wrote and illustrated a “book” called “When I Am Grownup.” I’m not sure most eight-year-olds would be concerned about professional choices or involved in much self-reflection, but she was the daughter of a career consultant and a psychoanalyst and could hardly avoid this type of thinking. It was genetically predetermined.

In her book, Hannah ruminated about her possibilities. She felt she’d want an “unushowoll” job “that I can do most anything I want in, something like the fun-forever job.” She worried such a job might not be available and considered other options (a headshrinker or a headhunter) but continued to feel concern about even those jobs working out.

The Wish
What was particularly striking to me was that so many of my clients and students have expressed a similar wish for a totally fulfilling career, as if they hoped to discover their perfect, passionate calling out there somewhere.

The concept of a “fun-forever job” seems funny to me because most people—including, perhaps, Hannah at age eight—knows it’s probably unobtainable. This does not appear to prevent people from wanting it anyway.

Of course there are a few lucky people who seem to have found that fun-forever job, but the number of such people is most likely very small. I’ve only met a few over the years.  After all, a job means work, meaning on a daily basis, on most days of the week. Seeking consistent passion puts a heavy emphasis on something that is rarely achieved and often leads to disappointment and discontent at work.

The Reality
Of course, it’s possible to love a job or be passionate about a career, but forever? Every day? That’s like looking for a lifetime soul mate who’s great-looking, rich, witty, sexy, and sensitive—someone you’ll feel excited about all the time for the entire relationship. I know too many people who think that way about relationships. Definitely not a fun-forever situation, either.   

To some degree, the search for the fun-forever job has continued for Hannah, as it has for many of my clients, although they refer to it in different terms. Sometimes, it’ll be “something totally exciting” or the frequent “all I need is challenge,” and other times it’s as basic as “something I won’t dread every day,” or “any job that won’t make me feel sick on Sunday evening.” 

What It Takes to Find a Job that Suits You
I believe career development should be a process that includes figuring out what works and doesn’t work, clarifying personal values, understanding personal style, and leveraging that knowledge moving forward. It doesn’t have to be a lifetime or permanent decision.  Do you hear that, recent graduates?  (Take a look at last week’s blog.) 

Sometimes it may mean that your job only needs to be reasonably good if it supports you and provides you with a salary, security, and benefits, and you can gain the passion part from what you do outside your job. Or you might turn your full-time job into a part-time one and work on several different activities and interests outside of your core job.

There are many other permutations; the key is to not put the pressure of the Big Decision on yourself too early and to realize it may take some time to develop a career that works for you.  My core philosophy of career development is that you should focus on making the career fit your life, not the other way around. 

My own career path, as I explain early in the book, is a good example of the many twists and turns you may need to take to reach that point where you feel pretty good about your career choices. I’ve written about my own experience in the hope that others who find the career development process complicated or painful may understand better that it often involves a series of realizations and changes—sometimes even circling back to what you knew in the first place.

Ellis
For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook.


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Unintentional Behaviors Can Damage Your Personal Branding

5/8/2014

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Personal branding
When I teach classes in what we call “social intelligence” at Columbia Business School, we stress that a personal brand is not only what you present in networking or interviewing situations--it has an impact on many of your professional and personal interactions. 

We show a PowerPoint slide in several of those social intelligence classes that has a picture of Big Brother (is Watching YOU), from the novel 1984, with the flashing graphic, “Networking is Everywhere.” It’s not intended to create paranoia.

Creating perceptions
The point of that slide is: Even if a student is trying to make an appointment for advising, the email request will immediately create a perception. While it’s not especially important for a student--or a client in my private practice--to make a good impression on an advisor, it certainly does create an initial framework for the interaction. The positive perception helps. The negative one sets the wrong tone. Here’s an example:

Ellis, I need an appointment tomorrow. I’m freaking out, because I’m about to graduate from the program, have never engaged with anyone in Career Management, and have no idea what I want to do. I’m available at noon.

There are so many things wrong with that brief communication. The tone is off-putting.  It has a demanding feel to it, especially the part about scheduling. It conveys that the writer hasn’t exactly been proactive in her career planning while in graduate school and is probably going to be complicated to work with. There is no opening courtesy or closing to the note--a necessary minimal courtesy, especially in a first communication.  There’s a sense of urgency, but the problem is a self-inflicted one--the student has waited until the last possible second to ask for assistance. The foundation for the interaction has been created, and while the perception can easily be changed, the start is not good. 

Thinking beyond yourself
I, of course, saw this student (but not at 12 the next day). We managed to get her going in her career planning. I pointed out to her that her style of communicating by email would not help her in her professional, and possibly her personal, life. It was a good opportunity to get her focused on how she was going to market herself during her next move.

It was not her natural style to think of the person on “the other side of the desk,” and she understood that she was going to have to think of her interactions as two-way. She had to think about how the other person, in all communications, was going to perceive her. It wasn’t always about how well she presented her credentials; the real issue was thinking about how the other person would hear what she had to say.

Starting off right

The following email sets a completely different tone. This was also from a student:

Ellis,
I have sat in on various programs that you have conducted and I have enjoyed them. I have made numerous changes to my resume that you have recommended to the group, including moving to two pages. 

I am not sure if you could comment on “at a distance” resume review via email within your department. Is that bad form? Do you review resumes like this? 
 
Thanks for your help.
Jamie Smith

This one sets up a meeting that starts right away with a positive tone. It actually made me want to meet this student. Trivial example, but a definite signal to me that this student was going to understand well the importance of interpersonal relations to her transition and her career. And it was nice to anticipate that she’d probably be pleasant to work with, too.  Setting the tone is critical. 

Getting it wrong
The two examples above are minor situations. I recently witnessed an example of a client whose general self-awareness in her transition showed poor social intelligence-- and may have ruined her chance of a job possibility.

The client was returning to the workforce after having taken ten years off to raise her two children. She was hoping for a part-time job with flexible hours. I always hate to tell clients that finding part-time jobs in professions like hers (media), and many others, is going to be difficult. Usually, the best way to get part-time jobs is to have a full-time job and then negotiate down after the job is secure. Otherwise, I frequently suggest to clients that they consult, which, while difficult to launch, might create the desired work/life balance. 

We began to work on a methodology for building a consulting practice. She had good skills, had stayed in touch with colleagues while staying home with her children, and had kept current in her industry. 

On the same day I met with her to discuss how she might build a consulting career, I heard from a former client who was looking to hire part-time experienced professionals --in media! Great timing. The work wasn’t exactly what my client was seeking, but it would be a great way for her to get back into the industry, and was close enough in its requirements for her to express interest. 

She hadn’t completed her resume yet, so I suggested she send me a brief bio by the end of the day, and I’d forward it to the former client. 

She didn’t send the bio.

I wrote to her the following day to ask why she hadn’t sent it, whether she was actually interested. She said she had been “too busy.” I was surprised by the response, and asked if she still wanted to pursue the opportunity, so I could tell the person who was hiring for the position. I had already written to him to say I had an excellent candidate. 

Think about the dynamic here. I was going out of my way to help a client, was conscious of maintaining a good relationship with the former client, and . . .  no bio. No follow-up whatsoever. 

When I wrote again, she spent a great deal of time explaining why she hadn’t sent the bio, and then . . .  still didn’t send it. 

It came two days later. I sent it to the contact, who wanted to know why my client hadn’t completed her LinkedIn profile, since she hadn’t yet done a resume. He also asked why the client had responded so slowly after my initial contact; did it mean my client wasn’t really interested? 

The client said she hadn’t had time. Maybe there were other factors about her life that could have interfered with her moving forward, but she wasn’t working and did say she had the time to engage in a job search, and did tell me to go ahead and make the contact. 

The damage had already been done. The job contact now had a negative initial impression because the transaction had taken days, which to him indicated that my client was not that interested. 

Missing opportunities

Fortunately, the hiring manager was interested, and asked that I have my client contact him directly. 

Two days later, my client hadn’t contacted the hiring manager.

The job opportunity disappeared for her because of that lack of response. This then became an issue in my interactions with the client about why she seemed to be fearful of moving ahead. It also introduced a new issue--how she could gain the confidence to launch her search. 

The bad perceptions ruined a perfectly good opportunity, a difficult one to find.

The importance of soft skills

It has become obvious to me over the years that these “soft skills” are more important than the actual professional skills themselves. The self-marketing and the perceptions created are critical--but most important, thinking about the other person is usually the key for a successful professional interaction. 

*POSTSCRIPT
I used to think that I’m usually aware of the importance of “the other side of the desk.” Or at least sensitive to others’ perceptions.

Turns out there have been times when I wasn't.  

Several years ago, I had an appointment with a doctor in a large medical facility. After I was done with that appointment, I ran into another doctor I had been seeing at that time. 

I said hello and immediately launched into a complicated question about something he had suggested to me a couple of weeks earlier. 

What I didn’t know on the other side of this particular desk was that the guy had no idea who I was. Not only that, he was not in his office, not seeing patients at that moment, and clearly irritated that this guy (me) had walked up to solicit  professional advice. He suggested I make an appointment. 

For about a minute, I was offended that he wouldn’t answer my question right then and there, but I soon realized he (1) did not know who I was, because he probably had hundreds of patients, and (2) it was completely inappropriate to ask those questions in that setting. He was absolutely right in asking me to make an appointment. 

This instance has stuck with me. A great illustration of not paying attention to the situation or the other person--and creating the wrong perception, too.  

Ellis 

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook.

 

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4 Ways to Improve Your Success in a Long Distance Job Search

3/28/2014

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I often hear from people who want to relocate--some want to stay in the same field, others are looking for a career change--but can’t figure out how to expedite a long distance job search.
Their questions are usually along the lines of:
  • How can I keep my current job and still search somewhere else?
  • Is an out-of-area address an immediate rejection?  
  • How do I network in a place where I don’t yet know anyone?

Conducting a job search long distance isn’t easy. But often clients go about it in some low probability ways--sending out resumes before they're requested, asking for leads before laying the ground work. When they don't get immediate results, their frustration can create a problem all by itself. They lose perspective. They want this whole thing to end fast, and end NOW. But like any job search, it's still going to be a process, when you do it right. And it’s a lot of work. 

The following four points can help improve your odds at landing a job in a new location.  

1. The Out-of-State Address
First, let's get rid of that address problem. It’s true that adding the possible relocation expense might be a problem for a prospective employer – although you will try to negotiate that when you get an offer. 

Many of the people I've worked with have, as a matter of course, dropped addresses from resumes. It seems to be a trend among younger members of the job force. An email address seems to be enough. A telephone number with an out-of-state area code doesn't seem to be a problem anymore; people take their cell numbers with them everywhere they move. So . . . no home address necessary.

2. Understand Networking
Second, you need to fully understand what networking is. It is not just asking everyone you know if they know of openings or jobs. That's a sure-fire way of scaring them off, because people feel guilty when they have to say, "No, not at this moment." And that means you've burned through a contact, making it difficult to stay in touch.

Networking is all about maintaining relationships over a period of time, a form of indirect marketing-–not cornering your valuable connections and pressuring them into a yes/no answer (usually no).

The point is to build business relationships, maintain them by staying in touch, so that when your contacts hear of appropriate situations, you’re on their mind. That's how the vast majority of people find jobs, either by circumstance or by design.  

3. Set Up Phone Meetings
Since you can't be constantly traveling to your intended destination, you set up phone meetings instead of in-person meetings. They may be a little less effective than personally meeting others, but if you cultivate the relationships through following up regularly, you can make that relationship work.

In addition, if you find some of your targeted people are amenable, you might say to several that you will be in the area during the week of ____________, and hope that you could meet them in person. Believe it or not, this works better, most of the time, than asking someone in your home area for a more open-ended time slot.  

4. Use LinkedIn
For building networks in an area where you don't know many in your profession -- try LinkedIn groups. Assuming your profile is up-to-date and promotes your skill set well, look under "Interests" on the top of the home page. There is a subset called "Groups." Then, look for affinity groups. Punch in your field and see what comes up. Maybe a professional group you’ve already joined. Maybe 10 others that are related. Maybe one in your intended geographical area. Join. Get involved in the online conversations. If someone sounds interesting and knowledgeable, try to link in (with a personal invitation, not the LinkedIn template). If he/she responds, then perhaps you write a skillful introductory (brief) email requesting a short conversation because you're researching the market in their area and want to learn more about it.  

It always comes back to: Technique, Discipline and Consistency
This is just a beginning. Clearly, there's much more you can do. I can think of a recently published book (mine!) you might read which will thoroughly take you through the process -- In Search of the Fun-Forever Job: Career Strategies That Work, on Amazon.

Looking for work long distance is eminently doable, even with the tough market conditions. Great search technique, coupled with discipline and consistency, will usually trump the difficult market

Or pick up a copy of Networking: How to Make the Connections You Need to get the short course on how to make the contacts that lead to the job you want.

Photo: wojciech_gajda


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10 Stupid Interview Questions And How To Answer Them - Forbes

3/13/2014

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by Susan Adams Forbes Staff

Ellis Chase has been in the career and staffing business for 35 years, first in the human resources department at what was then Chase Manhattan Bank in New York, then as a managing director at staffing firm Right Management and now as an independent career and executive coach. He does workshops for Columbia Business School’s MBA career office and he’s just published a book, In Search of the Fun-Forever Job: Career Strategies That Work.

Over the years he’s conducted numerous job interviews and he’s coached hundreds of clients on how to prepare and succeed in interviews, and debriefed them after the fact.  Along the way he’s formed some strong opinions about questions he deems stupid. “Any negative questions are trap questions,” he insists. “If you answer them in a straightforward way you can dig a deep hole for yourself.” Beyond negative questions, he’s also compiled a list of queries that he calls “flat out dumb, stupid questions, or what I call ‘college entrance questions.’” The problem is that interviewers ask them of 42-year-old midcareer professionals.

For the negative questions, like “where have you had trouble at work,” he recommends telling a story about a challenge you’ve had in the past and how you overcame it. For silly questions, he says chuckling and then saying you don’t have an immediate answer, is often the best way to go.

I asked Chase to lay out a list of stupid questions and to share his wisdom about how job candidates can best answer them. Here are 10 questions that interviewers have asked and the answers he recommends. Three of them are negative questions and the rest are questions he calls just plain stupid.

1. What don’t you like about your work?
Try saying, “I don’t love it when I’m hit with a lot of unexpected assignments when I’m already feeling deluged.” Then talk about how you’ve developed time-management and prioritization skills and how that’s helped you handle assignment overload. You’ve learned how to keep yourself from panicking and how to prevent multiple deadlines from distracting you. You’ve also learned that it’s important to get on top of new work as quickly as possible before it’s had a chance to stymie you.

2. What do you dread about work?
The long, boring weekly staff meeting that will take you away from getting work done. But you’ve learned to grin and bear it and also to accept that this is the price you pay to work for a great organization. When it’s your turn to speak, you’ve learned to describe in concise detail the project you’re working on. You’ve found that when you make your presentation compelling and quick, others in the meeting follow suit. You’ve also learned that if you perform well in the meeting, it can help your department become more visible. And even though other people can be long-winded, you’ve discovered that you can glean valuable information about what’s going on in the rest of the company.

3. Describe a tough period in your career.
Talk about a time you were hit with a brand new technology at the office shortly after mastering the old one. At first you balked but then you realized that there was no going back and you’d better get up to speed quickly. You’ve learned whom to talk to, what to read and what resources to tap.

4.  If you had the opportunity, what historical figure would you invite to dinner?
Name legendary figures from your industry. If it’s financial services or anything related to investing, you can say, you know he’s still alive but you’d love to have dinner with Warren Buffett and talk to him about value investing. You could also say you wish you could have dined with David Rockefeller or Walter Wriston, the former CEO of Citicorp who helped save New York City from financial collapse in the 1970s. If you work in tech, say Bill Gates or Steve Jobs. These may seem like obvious answers but do stick to your field to show that’s where your passion lies. Don’t pick a historical figure from left field even if you really would be interested in meeting that person. Stay focused on the job you want.

5. What was your first love?
Chase swears this was a question one of his C-level clients fielded in a recent interview. She worked in consumer packaged goods so she talked about how, when she was in her 20s, she had a junior job on a marketing campaign and she realized she was absolutely thrilled with the challenge of coming up with a marketing concept and trying to make the product more appealing. She framed her first love as falling in love with her profession.

6. Do you think size really matters?
Again, Chase insists an interviewer asked this question. The context was a project where three universities of different sizes were working together and the job was on the joint project. Chase says his client handled the question beautifully, first laughing and then saying she would need to know more about the dynamics of the three people representing the universities, whether they were already working together well and how they were communicating. The consulting firm McKinsey is famed for asking what are known as “case study” questions like, “how many tennis balls can fit in a plane?” The best way to answer is by talking about what you would need to know in order to find the answer.

7. Are you planning to have children?
Employers should know better than to ask a question like this because it skates close to a federal law prohibiting job discrimination against pregnant women. But they still ask. Correct answer: “Not at the moment.” If you already have kids, make it clear that you have child care, including backup arrangements. If you are pregnant but not showing, Chase recommends being honest in a pre-emptive way by saying you plan to work until the very last second, you are in excellent health, you will take the minimum amount of time off and that you have already started to set up several layers of child care. (I wish the American workplace were set up in a more humane way for new parents, with extended paid leave and subsidized on-site childcare, but I concede Chase’s wisdom.)

8. Are you going to get married?
Yes, employers ask this question too, and they seem only to ask women. Correct answer: “If the right guy comes along.”

9. Where do you see yourself in five years?
Like the negative questions about what you hate about your job, Chase says that honestly eanswering this question can be a trap. Do not say you want to do this for two or three years and then become a consultant or that you’d like the interviewer’s job. Instead, says Chase, say “this job combines all the skills I’ve learned to date and I want to grow in it. I can see myself doing this for the rest of my life.”

10. What’s the color of success?
This is another hard-to-believe-they-ask-this question, but Ellis swears it has come up repeatedly. Correct answers: Green, the color of money, because it would mean our business is highly profitable. Or if you’re interviewing at a nonprofit or marketing firm you could say, red, because we want to make an impact.

Read Susan Adams's article on Forbes

Get a copy of Ellis's new book. Networking: How to Make the Connections You Need


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Is There Really a Fun-Forever Job? (Probably Not)

2/20/2014

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[Based on the Preface of In Search of the Fun-Forever Job: Career Strategies that Work]

Since my book, In Search of the Fun-Forever Job was published in April, I've received reviews and comments from readers who thought the title meant the book was going to inspire readers to find that elusive “fun-forever job.” Actually, the title was meant to be somewhat ironic. 

Why I Chose that Title
The title came from my daughter who, at age eight, wrote and illustrated a “book” called “When I Am Grownup.” I’m not sure most eight-year-olds would be concerned about professional choices or involved in much self-reflection, but she was the daughter of a career consultant and a psychoanalyst and could hardly avoid this type of thinking. It was genetically predetermined.

In her book, Hannah ruminated about her possibilities. She felt she’d want an “unushowoll” job “that I can do most anything I want in, something like the fun-forever job.” She worried such a job might not be available and considered other options (a headshrinker or a headhunter) but continued to feel concern about even those jobs working out.

The Wish
What was particularly striking to me was that so many of my clients and students have expressed a similar wish for a totally fulfilling career, as if they hoped to discover their perfect, passionate calling out there somewhere.

The concept of a “fun-forever job” seems funny to me because everyone—including, perhaps, Hannah at age eight—knows it’s absurd. This does not appear to prevent people from wanting it anyway.

Of course there are a few lucky people who seem to have found that fun-forever job, but the number of such people is most likely very small. A job means work, meaning on a daily basis, on most days of the week. Seeking consistent passion puts a heavy emphasis on something that is rarely achieved and often leads to disappointment and discontent at work.

The Reality
Of course, it’s possible to love a job or be passionate about a career, but forever? Every day? That’s like looking for a lifetime soul mate who’s great-looking, rich, witty, sexy, and sensitive—someone you’ll feel excited about all the time for the entire relationship. I know too many people who think that way about relationships. Definitely not a fun-forever situation, either.   

To some degree, the search for the fun-forever job has continued for Hannah, as it has for many of my clients, although they refer to it in different terms. Sometimes, it’ll be “something totally exciting,” and other times it’s as basic as “something I won’t dread every day.”

What It Takes to Find a Job that Suits You
I believe career development should be a process that includes figuring out what works and doesn’t work, clarifying personal values, understanding personal style, and leveraging that knowledge moving forward. It doesn’t have to be a lifetime or permanent decision.

Sometimes it may mean that your job only needs to be reasonably good if it supports you and provides you with a salary, security, and benefits, and you can gain the passion part from what you do outside your job. Or you might turn your full-time job into a part-time one and work on several different activities outside of your core job.

There are many other permutations; the key is to not put the pressure of the Big Decision on yourself too early and to realize it may take some time to develop a career that suits you.

My own career path, as I explain early in the book, is a good example of the many twists and turns you may need to take to reach that point where you feel pretty good about your career choices. I’ve written about my own experience in the hope that others who find the career development process complicated or painful may understand better that it often involves a series of realizations and changes—sometimes even circling back to what you knew in the first place.

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New book coming soon
I’m pleased to announce I will be publishing a series of very short eBooks--Career Strategies That Work. Each one will address a single topic chosen from the ones I’m asked about most often. The first, Networking: How to Make the Connections You Need will be available in mid-March.


cover by Alan Pranke Amp13



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