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Career Transition Mythology - Part Two

8/19/2014

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The more I think about it, the more career transition myths I come up with, but for the sake of brevity, we’ll keep it to ten – for now. Here are five more to add to the previous list: 

1) The myth: If you have a terrific interview, with instantaneous great feedback, the odds are good that you’ll get an offer.

The reality: Think of the interview as just the first part of a process.  What happens after the interview is almost as important as the interview itself. 

A follow-up email is imperative, within 24 hours. It’s not a matter of etiquette. It’s about marketing, and about solidifying the points you made on the interview. You want to reiterate why you think the position is a great fit (“fit” being one of my favorite job search words). You may want to add something that you may have not had the opportunity to include in the interview. You know how you sometimes leave an interview and all of a sudden realize that you left out a critical element? The follow-up email is the opportunity to fix that. 

Keep the email short and business-like, with short paragraphs, or perhaps bullet points. Make it easy to scan, like all business communications. Reiterate your interest in the position. 

Another follow-up element is staying in touch. Never let more than five to ten business days elapse without some sort of contact. It should be a low-key voicemail or email, just “checking in” on the status of your candidacy. Maybe if the process drags out (more common than not), you offer to come in again to make their process easier. Maybe that sounds a bit presumptuous, but I think it’s a “why not?” if the process is lagging. Nothing to lose! 

2)The myth: Spending a couple of hours a day calling contacts and answering postings should just about do it for allocating time to any job search.

The reality: Time management and prioritization are critical elements of a successful career transition. For the unemployed, it’s a full-time job. Research, building and maintaining a contact database, maintaining accurate records of all activities, reaching out, and aiming for as many as five live meetings a week should create an extremely busy schedule. A truly proactive search is time-consuming.   

For employed people, it’s tougher. I highly recommend a quota system for those on a search, i.e., a certain amount of dedicated time per day. Even if it’s just 15 minutes of reading about a targeted area, that’s part of the process. The key is to maintain momentum by aiming for some time every day, whether it’s reading or making a phone call, or trying to get one live meeting per week.

3) The myth: “Networking” means calling everyone you know, and asking for job leads and new contacts. 

The reality: Real networking is a process.  It’s not a quick introduction, or one meeting. As with sophisticated sales technique, it’s cultivating relationships – over a period of time. It’s also more subtle than just asking friends for leads. Another label for the concept is “indirect marketing.” 

Each meeting should have three objectives, which is a good way to measure its effectiveness. 


  • First, the relationship itself is key; so is maintaining it after the initial contact.  
  • Second, the meeting should be structured around prepared questions that both reflect your knowledge of the industry, and the self-marketing questions you wanted to ask in the first place. 
  • Third, what you may have thought the whole thing was about, a chance to expand your network by asking if there’s a possibility of referrals to others who might be helpful.  

4) The myth: A great 15-second “elevator pitch” is critical to your success in any career transition.

The reality: The very idea of a 15-second pitch strikes me as ridiculous.  Yes, it might be appropriate for that elevator, but who wants to be pitched on an elevator? It also might work well at a social or professional gathering, since you don’t want to corner anyone with a full pitch. Your objective there, after all, is just to get some business cards for future reaching out.

A pitch is a 1 ½ - 2-minute summary of who you are, what your skills and experience have been, something memorable that makes you different from others, a one-sentence job history, and a summary of all of it to cement what you’ve already stated.

A great pitch is one of the hardest aspects in transition and one of the more critical. It’s not only imperative for the “tell me about yourself” question on an interview, but it’s also a great introduction in a networking meeting, a way of establishing yourself on a new job, a good outline for scripting your approach and follow-up emails. In other words, it’s your brand, and you want to use it as the cornerstone of your transition.

5) The myth: Cast a wide net in your search. Apply for everything. Talk with everyone. The numbers are bound to work in your favor.

The reality: Designating clearly defined targets (Plan A, Plan B, and maybe even Plan C) is the critical first phase of any transition. It’s not necessarily what’s available out there; it’s what you want, and what is feasible. 

After figuring out what the possible targets will be, it’s important to then research what their markets are. If it’s a target which may have only two or three organizations that might hire into those positions, it’s not a great statistical target – unless the other(s) have more possibilities. Overall, you want a high probability of success, contingent on a large number of possible options in the target. 

An unfocused search might work, just by sheer randomness – but not that often. A targeted search will work faster and better, assuming you’ve performed a basic due diligence on the feasibility of those targets first. 

Here’s a good philosophy to stick to: The best work situation is one where someone in career transition looks for what fits his/her life, rather than fitting the life to the career. This will add to the necessary focus. 

Avoiding these myths will help keep any career transition on track. 

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

peshkov/istock

 

 

 


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Career Transition Mythology - Part One

8/7/2014

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There are so many faulty and widely-held convictions about how to execute a successful career transition that I thought it might be helpful to address a few  – and debunk them. What follows are some of the most common:

1) The myth: In order to defuse some of the more painful aspects of all the rejection and difficulties inherent in any search, it’s a great idea to share your feelings freely. 

The reality: You don’t want your brand out there to be a negative one. The last thing you need is a general perception that things aren’t going well, or that you’re discouraged, or that things aren’t working out. Think about it. Why would people in your personal or professional network want to refer you to others if they perceive you as somehow damaged or discouraged goods? The perception you want to create is what I like to call “sunshine, light, and success.” It’s all going well, even if it isn’t. 

But you do need to vent and troubleshoot during this process. Limit that to one or two close friends, professional associates, or family members.  Try hard to keep the venting to a minimum with significant others. It’s tough for them, too, and you would much prefer they be more positive and supportive, rather than experiencing exactly what you are going through. A strong emotional support system is an essential piece of a successful search.

By the way, it’s absolutely permissible to take some time off. While I think that search is a full-time job, breaks are important. (That doesn’t mean take the summer off, or give up during the holiday seasons.) I’ve frequently observed that not taking time off will often make the search less effective and less energetic. 

2) The myth: Answer as many job postings as possible; the more resumes out there, the better. 

The reality: Sending out large volumes of resumes (even with great cover emails) is usually a waste of time. It’s reactive – or passive – job search. What many people hope is that by sending out large volume responses to postings, or sending out resumes blindly to various human resources departments, there will be market saturation and, by sheer statistical probability, many responses. In other words, they can just sit there and wait for the world to come to them. The phone will ring. Emails will magically appear. It doesn’t usually happen that way, but it’s definitely a great wish. 

One of the most negative images I have of a futile job search is someone in transition staring at both their computers and phones – and waiting. 

Statistically (since we just mentioned numbers), a significant proportion of jobs are found through relationships, not through sending out resumes or calling search firms. 

You need to take responsibility for your own search, in a proactive fashion.  That means while you may answer postings, you’re spending most of your time researching your targets, working on your self-branding, and developing relationships that will lead to learning about new possibilities. That’s a full time job, and it’s hard work. 

3) The myth: After having built those above-mentioned relationships, you can relax after you meet new people, and wait for the job possibilities and leads to roll in. 

The reality: We’re back to that proactive notion again here. One of the most common problems I hear about in transitions is that my clients or students have met many people, but that alone has still not led to job possibilities. 

Having one meeting with a valuable contact is not enough. 

An effective networking approach, one that is consistently proactive and does indeed lead to finding out about position openings, is one that involves tending those new relationships. That means multiple follow-up contacts – including a thank you/marketing email for positive reinforcement right after a meeting, then perhaps multiple communications  afterward, as many as you think reasonable. One of those might be telling the contact that you’ve met successfully with someone they’ve suggested. Or another might be sending a clipping about a relevant topic that was discussed in the meeting. Keep the communications short and unobtrusive. 

What we’re talking about here is pure sales technique. A contact won’t remember you from just one meeting, and especially not from just one phone call. (I always encourage, whenever possible, that meetings be in person.)  There have to be repeated contacts to create memory and relationship. This is more hard work.

4) The myth: When you think that an offer is about to come, suspend all other job search activities. You don’t want to have to cancel meetings and offend people. 

The reality: It’s dangerous to stop a search when an offer, or offers, seem imminent. Momentum is lost. So much can happen with that assumed offer. Funding could disappear, an internal candidate could appear; any number of variables could mess up your offer. So why rely on what you can’t control?  Keep things going. 

When I said “dangerous,” I meant that when all activity is stopped in anticipation of offer(s), and those don’t work out, it’s very difficult to get activities started again. It’s demoralizing to try to rebuild the search at that low point. Search is hard enough without adding unnecessary detours. 

If you do get the offer, and successfully negotiate it, then great; you can always cancel the other meetings you’ve scheduled. 

5) The myth: The more people I talk with, the better.

The reality: Volume doesn’t equate to success in job search. High numbers are better than low, but not enough. As mentioned earlier, I’ve heard many job seekers say they’ve met many people, and some may even enjoy the process (that always surprises me, because I’m not one who will talk about what a wonderful experience career transition is).  But they wonder why the volume hasn’t resulted in new job leads or at least new, reliable information. 

I recommend a system for analyzing the quality of your networking contacts.

  • Level One contacts are peers, or just those who might be able to help you penetrate an organization, or simply give you industry information that you need to make yourself more of an “insider.” Level One is where most will spend significant time, particularly in the beginning of search – when you’re looking to validate your targets. But if a search continues to be only Level One, this may be a key reason why it’s not working.

  • Level Two contacts are the right people in the right organizations in your target areas – and could also possibly lead you to decision makers, otherwise known as Level Three.  These Level Two contacts are great sources of information about your targets and your potential market.  

  • Decision makers (Level Three) are those who make hiring decisions.  They are your eventual targets in search.  

If your search is stalled, chances are there are mostly Level One contacts in your network. If you’re making progress, you’re seeing Level Two and Level Three contacts.

In Part II I'll talk about more myths and other factors in successful search.   

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

© Jpldesigns | Dreamstime.com

                       


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Closing the Deal - The Wrong Concept for Interviews

7/30/2014

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When I’m analyzing a client’s or student’s career transition, trying to create a diagnosis of what may be going wrong , I’ll take a look at several critical elements:

  • Are there two or three clearly defined targets?  How were these chosen?

  • Are there well-designed pitches for these targets that will establish the value and unique qualities of the job seeker?
  • Is his/her networking leading to contacts with decision makers?
  • Are networking meetings resulting in new information, a reinforced or new relationship, and new potential contacts?  
  • If interviews have taken place, is there a problem getting to the subsequent rounds? 

It is the last item on this checklist that is one of the most difficult to figure out. The job seeker is getting interviews, which is usually the most difficult part of the process. That means all the other components are working, indicating that what I consider to be the toughest aspects, especially relationship-building, have been successful. And she or he is getting past the first round of interviews, also a tough obstacle. 

Getting to the next round

I think the interview is generally the easiest part of the career transition process to fix. 

Learning how to answer the difficult questions, how to present well, how to actively listen and respond accordingly are more mechanical and direct than the somewhat amorphous nature of building networks. 

But something goes wrong when the applicant doesn’t get past that second round. Sometimes it’s pure chemistry, and sometimes it’s just not a good match. It can also be luck of the draw, perhaps even the timing of the interview. And, too often, it’s impossible to figure out what didn’t work; prospective employees end up trying to read tea leaves, endlessly.  

When the process ends after the second or third round (or later), I will ask a client or student to tell me details of all of the interviews. What I’m particularly interested in is – what was the difference in substance and tone between the second and third rounds or between subsequent ones? 

Where job seekers go wrong

In a majority of situations that haven’t worked, I have learned that the applicant’s tone has changed.

The problem, then, might be one of two issues that occur in the advanced stages of an interview process. First, there’s the sales notion of “closing the deal.” In other words, pitch and sell hard. Be more direct. Change tone and be more assertive.

Don’t. 

I usually advise job seekers to maintain the same tone that got them there in the first place. If an applicant gets past the initial screen, it means a representative of the organization feels it’s a good fit, stylistically and substantively. So why change in the next – or the one after that - round?

I think it’s important to stay the same throughout the process, continue being the person they thought was a good fit at the beginning. The only thing that should change, perhaps, is adding more “war stories,” more behavioral examples of accomplishments. 

The other potential problem in advanced rounds is an assumption that it’s “in the bag,” so acting like it’s a done deal, with confidence, will reinforce the interviewer’s positive perception.

Don’t.

Never assume anything. The selling nature of interviewing should be continued throughout the entire hiring process, including negotiations. It doesn’t stop. Not even when a decision-maker indicates that you’re the lead candidate. (How many times have job seekers heard that one, and then never heard from the person again?) The tone should stay the same, and the selling should continue.

What works

For as long as I can remember, I’ve advised people in career transition to always stick to my version of President Kennedy’s often-quoted inaugural speech, “Ask not what the organization can do for you; rather, ask what you can do for the organization.” That should be the focus of all interviews, and especially the later ones. With no change of tone. 

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

© Airdone | Dreamstime.com

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Drawing the Line - Vacations (and Work)

7/10/2014

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I couldn’t make this up. 

A young investment banker client, a guy who had significant work/life balance issues, wanted to ask me a personal question. He knew well that he had lost his perspective about how much is too much when it came to his work ethic. All he knew was working insane hours was bringing him a terrific income and a relatively secure career path – but was having serious ramifications in his personal life. (The fact that he didn’t like his work much was not yet the issue it became later.) 

He was about to go on his honeymoon in Hawaii. I knew exactly what was coming next. He asked if I thought it would be terrible if he worked on his smartphone during the honeymoon. He said it would only be a “couple of hours,” sometimes more, each day. 

He was completely serious. Talk about boundaries! And it wasn’t the only time I had heard about this kind of work issue. It’s quite common in certain professions. 

I asked him if what he was currently working on was high priority, and whether it was expected that he be on call during his honeymoon. Of course everything, in his mind, was urgent, which was a whole other problem. He did realize that management at his company did not expect him to be available during this particular time, but they did expect him to be somewhat accessible during regular vacations. 

My advice to him was that if I were his wife and saw him working, I would throw the phone into that beautiful Hawaiian ocean. He agreed that would be a reasonable reaction. Our compromise was that he would dedicate a maximum of one half hour a day to answering and reading emails, and he would do it completely out of sight of his wife. Hotel bathroom, honeymoon suite, whatever. Just away from his new wife. 

When he came back, he told me it had worked – and he had been happy with his new-found freedom from the device, and from work. He admitted that the company hadn’t fallen apart due to his not being constantly available. 

Easy for me to say, right? I can just hear some of my clients asking that. 

Try a quota system

Ok. I’ll admit I’ve been a serious offender myself. Due to the nature of my business, I tell clients that I am available for emergencies, meaning a lost job or a negotiation, during vacations. Plus it’s tough not to check email for the possibility of new business. 

On one vacation, I checked email a couple of times a day, and by the end of the vacation, I realized I hadn’t had such a great time. It’s tough to relax when you’re constantly going to work, even for short periods. I had been thinking too much about work issues and had spent far too much time on business email. I resolved that the next big vacation was going to involve some kind of quota system. 

The first time I tried a quota system, it was limiting business email to one half-hour run-through a day, and voicemail once a week. Still too much. Still thinking about work on vacation too much. 

Last summer, I think I finally got it down right. Three days a week, quick scan of emails, maybe 20 minutes max, and the one phone check per week. It did work. I limited most of my computer time to reading the online newspapers and used the iPad for books. Period. 

I strongly urge my clients to withdraw from their devices as much as feasible when on vacation, because it’s good for mental health. That’s the point of vacations. And, if absolutely necessary, limit communications to a set time each weekday or maybe even two-three times a week. Sometimes I’ll encourage clients to think that vacation is part of total compensation (it is). If you don’t utilize your vacation, then you’re leaving money on the table. I’ve never been able to figure out clients who don’t take their full allotment of vacation time – and brag about it! That’s like those Wall Street professionals I work with both in my private practice and at Columbia Business School, who will boast about how many hours a week they work. A very New York City thing. 

Many professionals have realized they can fully withdraw from their devices because of the nature of their businesses, and how things are covered back home when they’re away. That helps create a true vacation experience. 

Limits do work. 

Ellis

For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook. 

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How to Negotiate Your Salary Once You Have the Job Offer - Forbes

6/26/2014

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by Susan Adams, Forbes staff writer


Longtime New York career coach Ellis Chase’s client had just gotten an offer for a great job as an analyst at a hedge fund, and she’d been successful in staving off any discussion of base salary or bonus up to that point. Chase had coached her in this tactic. You want the employer to fall in love with you before you start talking numbers, he says. That way you’re in a much better negotiating position.

But the next step Chase says you should take in the process is counter-intuitive: don’t talk salary yet. “When you get the actual offer, you’re in no emotional shape to negotiate,” he says. “All you’re thinking about is that you got the offer and you just want to lock it up.” A lot of people are afraid that if they ask for more time, the hiring manager will rescind the opportunity. But that doesn’t happen 99% of the time, he says. What you should say: “I’m thrilled you want to hire me. Could you just give me a couple of days to think about it?”

Then, Chase says, it’s time to do as much research as possible on how much the company pays for that position and to draw up a list of things that matter to you, including your scope of responsibilities, base salary, bonus, frequency of reviews, 401(k) match, vacation time, technology you’ll be using, even where you’ll sit. Go into the next meeting with a pad and pen and say, I hope you don’t mind if I take notes. That will signify how serious you are and ensure that you have a record of what you agree upon.

Though she was very reluctant to take Chase’s advice, his hedge fund client asked for more time and got it. Still, she was terribly nervous that the employer would take back the offer.  “She was a mess,” says Chase, who wrote a book called In Search of the Fun-Forever Job: Career Strategies That Work, that includes a chapter on negotiating salary.

Then he helped her draw up a list of priorities. His advice: Make the first question an easy one, like, when can I get into the 401(k) match. The answer will always be six months, he says, but that softball question will put the hiring manager at ease. Next ask another easy question. The client chose to ask about her reporting relationships.

Then the third question should be about your top priority. This client cared most about her bonus. The offer had been presented as though the bonus was entirely discretionary and she wanted something more concrete: Did it depend on how her group performed, on her individual achievements, whether she hit certain benchmarks? To her delight, the hiring manager said, “I’m glad you asked that,” and gave her specifics.

Then for the fourth question, Chase coached her to ask another easy one.  She asked whether she could use a Macintosh rather than a PC.

The fifth question, Chase says, should be another tough one. For the client, it was base salary. Chase says that at hedge funds, the base is rarely negotiated because the bonus is what’s important, but he coached her to try to get the employer to go higher than his initial offer. The employer said $150,000 and she asked, could we do any better than that. He said he could make it $155,000. She was thrilled.

Throughout the salary negotiation, Chase advises clients to imagine that they are still in a job interview. “When you’re trying to get the base salary up, resell yourself,” he advises. Remind the employer that you have eight years of experience plus a master’s degree and why you are worth more in the market. All hiring managers expect candidates to try to get more money, he says, and they are almost always prepared to go higher than the initial offer. You just have to ask.



Read the article on Forbes.com

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Should You Bring Up Salary in a Job Interview - Forbes

6/24/2014

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by Susan Adams, Forbes Staff Writer 

I was intrigued last week when I received the results of a survey from the giant Menlo Park-based staffing agency Robert Half, saying that more than three quarters of hiring managers think it’s appropriate for job candidates to ask about compensation and benefits in the initial phone screening or first two job interviews. I’ve written at least three stories saying it’s best for job seekers to put off salary negotiations until an offer is on the table. Was I wrong?

Paul McDonald, a senior executive director at Robert Half, says, “In this market, with 1% or 2% unemployment for some jobs, employers want to get to this business quickly. They want to see if there’s a good fit and they’re OK with the candidate bringing up the salary in order to be efficient with time.” Conversely, he says, applicants should be ready to answer questions about salary early in the process. “We believe honesty is the best policy,” he says.” If someone asks what has been your salary in the past three positions, we coach the applicant to be prepared for that.” The firm surveyed 300 hiring managers by phone in December 2013.

Has something changed in salary negotiation strategy since I first wrote about the topic two years ago? To answer that question I turned to three of my best career coach sources and to Heidi Ellingson, senior director of employment services at Middleton, WI-based Spectrum Brands, a diversified consumer products company with 13,500 employees worldwide, which makes everything from Rayovac batteries to George Foreman grills. She doesn’t recommend that candidates bring up the subject but instead she has her own staff raise salary in the very first phone screening. “We want to make sure we’re in the right ballpark,” she says. Frequently candidates don’t want to reveal either their salary or what they hope to earn, in which case Ellison’s team tries at least to get a range. “We don’t want to waste people’s time if we’re $20,000 apart,” she says.

Have I been giving my readers bad advice? In a word, no. The job of staffing firms like Robert Half is to screen candidates for employers so they can present the most viable candidates, and hiring managers have an incentive to get candidates to name a number early in the process. But from the candidate’s perspective, especially if you are negotiating for a managerial or executive position, it’s best to avoid saying anything specific about salary until a job offer is on the table.

“It’s like saying on a first date, ‘how many kids do you want,’” says Roy Cohen, a longtime coach and author of The Wall Street Professional’s Survival Guide.Sarah Stamboulie, a coach who previously worked in human resources at Cantor Fitzgerald, Morgan Stanley and Nortel Networks, agrees. “You don’t want to be negotiating salary until they’re at their maximum love—their maximum enthusiasm for you,” she says. Once a prospective employer has convinced themself and their colleagues that you are their first choice, they are much more likely to bump up your package in order to get you.

Longtime coach Ellis Chase, author of The Fun Forever Job: Career Strategies that Work, agrees with Cohen and Stamboulie and lays out four reasons naming a salary is a bad idea: 1) If you come in very low, the potential employer won’t take you seriously, 2) If you come in low the employer will think they can pay you less than they had planned to offer, 3) You price yourself out of the running, and 4) Even if you fall in the right range, you may not realize that the job comes with more responsibilities than you had thought and now you’ve ruined your negotiating stance.

There are a couple of exceptions however. Stamboulie has worked with young up-and-comers at top consulting firms who have gotten multiple offers from employers who might not know the candidates want to make at least, say, $150,000. The fact that they don’t need to accept any of the offers puts them in a strong position, especially if they know they want to shoot high.

The other reason would be if you’re a superstar, you’re happy where you are and you’d only leave for a certain number. A third reason could be if you’re talking to a small startup where it’s tough to glean ahead of time what the salary range would be. Then you might want to name what Stamboulie calls an “anchor number” that will help the firm know what you think you’re worth.

What if the hiring manager or decision maker asks you what you make? That’s a tougher question. Chase says you should rarely volunteer a number and instead counter with a line like, “I’m very interested in this position but I would hate for a dollar figure to eliminate me from consideration because if there’s a fit, I’m sure we’ll be able to work it out.” If that doesn’t work, you could try, “Could you give me an idea of your range?” The goal, as I’ve written before, is to wait for the offer and then to get the decision-maker to be the first to name a number. If the hiring manager becomes visibly annoyed, says Chase, then you have to relent, but it’s always better to give a range, rather than a precise figure.

Cohen agrees. “A lot of hedge funds will bring it up. They’ll say what are you earning and what are you looking for. If you don’t give them some sort of benchmark you’ll look like you’re trying to tap dance around it.”

One of Cohen’s Wall Street trader clients can’t hold himself back. “He won’t do his homework,” says Cohen. “He’ll go into an interview and say, ‘I want to know what this job pays, I want to know the base, I want to know the formula, I want to know what cash I’ll get at the end of the year.’” According to Cohen, this candidate has blown three or four opportunities in the first interview. “When the market was stronger, they would tolerate this sort of thing,” he says. “But now he’s shooting himself in the foot.”

The folks at Robert Half may be right about the preferences of recruiters and HR managers, but it’s always best to try to bypass those gate keepers and go straight to the person who will make the ultimate decision about whether you get the job.

Read the article on Forbes website. 

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Seriously - Does the Fun-Forever Job Really Exist?

6/5/2014

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Since my book, In Search of the Fun-Forever Job, was published last year, I've received reviews and comments from readers who thought the title meant the book was going to inspire readers to find that elusive “fun-forever job.” Actually, the title was meant to be somewhat ironic. 

Why I Chose that Title
The title came from my daughter who, at age eight, wrote and illustrated a “book” called “When I Am Grownup.” I’m not sure most eight-year-olds would be concerned about professional choices or involved in much self-reflection, but she was the daughter of a career consultant and a psychoanalyst and could hardly avoid this type of thinking. It was genetically predetermined.

In her book, Hannah ruminated about her possibilities. She felt she’d want an “unushowoll” job “that I can do most anything I want in, something like the fun-forever job.” She worried such a job might not be available and considered other options (a headshrinker or a headhunter) but continued to feel concern about even those jobs working out.

The Wish
What was particularly striking to me was that so many of my clients and students have expressed a similar wish for a totally fulfilling career, as if they hoped to discover their perfect, passionate calling out there somewhere.

The concept of a “fun-forever job” seems funny to me because most people—including, perhaps, Hannah at age eight—knows it’s probably unobtainable. This does not appear to prevent people from wanting it anyway.

Of course there are a few lucky people who seem to have found that fun-forever job, but the number of such people is most likely very small. I’ve only met a few over the years.  After all, a job means work, meaning on a daily basis, on most days of the week. Seeking consistent passion puts a heavy emphasis on something that is rarely achieved and often leads to disappointment and discontent at work.

The Reality
Of course, it’s possible to love a job or be passionate about a career, but forever? Every day? That’s like looking for a lifetime soul mate who’s great-looking, rich, witty, sexy, and sensitive—someone you’ll feel excited about all the time for the entire relationship. I know too many people who think that way about relationships. Definitely not a fun-forever situation, either.   

To some degree, the search for the fun-forever job has continued for Hannah, as it has for many of my clients, although they refer to it in different terms. Sometimes, it’ll be “something totally exciting” or the frequent “all I need is challenge,” and other times it’s as basic as “something I won’t dread every day,” or “any job that won’t make me feel sick on Sunday evening.” 

What It Takes to Find a Job that Suits You
I believe career development should be a process that includes figuring out what works and doesn’t work, clarifying personal values, understanding personal style, and leveraging that knowledge moving forward. It doesn’t have to be a lifetime or permanent decision.  Do you hear that, recent graduates?  (Take a look at last week’s blog.) 

Sometimes it may mean that your job only needs to be reasonably good if it supports you and provides you with a salary, security, and benefits, and you can gain the passion part from what you do outside your job. Or you might turn your full-time job into a part-time one and work on several different activities and interests outside of your core job.

There are many other permutations; the key is to not put the pressure of the Big Decision on yourself too early and to realize it may take some time to develop a career that works for you.  My core philosophy of career development is that you should focus on making the career fit your life, not the other way around. 

My own career path, as I explain early in the book, is a good example of the many twists and turns you may need to take to reach that point where you feel pretty good about your career choices. I’ve written about my own experience in the hope that others who find the career development process complicated or painful may understand better that it often involves a series of realizations and changes—sometimes even circling back to what you knew in the first place.

Ellis
For a quick course on networking, pick up my Ebook, Networking: How to Make the Connections You Need
If you're looking for more in-depth advice on your job search, In Search of the Fun-Forever Job: Career Strategies that Work is available in paperback and Ebook.


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Interviews are Getting Trickier - 5 Tips for Avoiding Pitfalls

4/24/2014

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I started to notice around 10-15 years ago that many organizations were taking much longer to hire. It was especially noticeable right after recessions in 2001-2002, and again in 2008-2009.

The big investment banks were an exception to that change--long, involved interview situations have been part of their hiring process for years.

In general, though, what used to be 2-3 rounds of interviews at most organizations somehow has evolved into 5-6. Gradually, more hurdles have been introduced into the equation. Assessments. Interviews with potential subordinates. Group interviews. Initial phone screens (more and more common). Delays. Lack of response. All resulting in a much longer process.  

I'm not sure that the increased hurdles have yielded better results, but one thing is certain--organizations are afraid of making hiring mistakes, and want to try to guarantee a successful hiring process. Yes, it's expensive to hire the wrong candidate, but it’s not yet clear whether the new, extended interviewing has guaranteed the desired results.  

Unfortunately, job seekers will encounter these labyrinthine processes more often than not, and it's important to try to get through them by avoiding some of the pitfalls.  

Let's take a look at a few possible steps you might face in a protracted process:

  • Group interviews
Group interviews are tough. You never know whether to address the questioner or behave as if the interview is supposed to be a performance for an audience.

I always think it better to address your answers to the person who asks the question. That way you can avoid the anxiety of having to perform for a group; the others in the group will hear the response, too. Responses to individuals are also more personal.

  • Interviews with potential subordinates
Interviews with potential subordinates are tricky. You're always wondering whether the subordinate has already applied for the same job and been turned down (and may be a political problem later on). Or, you're thinking you need to impress with your command of the situation.

I think the best way to handle this kind of interview is to treat it the same way you would treat any other interview situation. Be prepared with those war stories that are addressed in the interview chapter of The Fun-Forever Job ("Would You Please Remove Your Blouse?"), to demonstrate that you know what you're talking about, and you've done your due diligence on the organization.

  • Phone screens
I recommend what my senior sales clients have suggested, which is to have some scripted bullets in front of you, so that you don't go too far off target (time is limited and you want to make best use of it). Use a headset, so you can gesture, which adds energy to your phone manner. Stand up and walk around, which will add some depth to your voice. Don't worry about not getting much feedback; few phone screens yield any significant feedback, and you can't read the body language. Just accept that, and realize it's more typical to walk away from the interview not knowing anything than feeling optimistic about it.  

  • Delayed response
I think it's an unwritten law that hiring managers and/or human resources professionals will not respond when they say they will.

I can think of many reasons for this, but it's important to understand it's not usually about you; it's about not being able to get a decision together from many decision-makers. Or a requisition signed. Or funding secured. Or a person terminated (sounds awful – but that's frequently the case). So the applicant ends up reading tea leaves, endlessly ruminating and interpreting the signs, which is rarely useful, while sitting by the phone or at the computer.

My general thinking is you never let more than 5-10 business days go by without reaching out. A simple email or phone call restating your interest, or restating what a great fit this job is--and why, and a request about the status of the situation. At this point, I love to ask my clients or students, what do you have to lose? Ego can’t be that important anymore. You just want an answer.

Years ago, when I was doing heavy recruiting at a large bank, if I didn't hear from a prospective employee, I would assume the person had lost interest, or found another job. So what's the harm in expressing interest, in a low-key manner? No desperation, of course, and no accusations of "You said you'd call me…"  Bottom line--be proactive.  

Here's where you'll need to do some juggling. Be proactive but don't try to "close the deal." Closing the deal means a change of behavior. That's the exact opposite of what should be done. If you've been asked back several times, that means they're interested. Why change your tactic? Be the same adorable, charming, brilliant person you were all along, because that's the person they've asked back--not the person who changes tone and becomes someone different (the deal closer). There is an old baseball adage that applies here: Dance with what brung ya. In other words, use the same strategy that got you that far.  

Assessment seems to be gaining some traction in some companies. That's a topic for a whole other blog. Tricky issue. 

You need to stay steady through all these steps, maintaining a consistent tone and building your value by showing what you can do for "them." I hope most readers won't have to go through all these steps, and can get to a decision with maybe two rounds. But it's always good to be prepared. 


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10 Stupid Interview Questions And How To Answer Them - Forbes

3/13/2014

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by Susan Adams Forbes Staff

Ellis Chase has been in the career and staffing business for 35 years, first in the human resources department at what was then Chase Manhattan Bank in New York, then as a managing director at staffing firm Right Management and now as an independent career and executive coach. He does workshops for Columbia Business School’s MBA career office and he’s just published a book, In Search of the Fun-Forever Job: Career Strategies That Work.

Over the years he’s conducted numerous job interviews and he’s coached hundreds of clients on how to prepare and succeed in interviews, and debriefed them after the fact.  Along the way he’s formed some strong opinions about questions he deems stupid. “Any negative questions are trap questions,” he insists. “If you answer them in a straightforward way you can dig a deep hole for yourself.” Beyond negative questions, he’s also compiled a list of queries that he calls “flat out dumb, stupid questions, or what I call ‘college entrance questions.’” The problem is that interviewers ask them of 42-year-old midcareer professionals.

For the negative questions, like “where have you had trouble at work,” he recommends telling a story about a challenge you’ve had in the past and how you overcame it. For silly questions, he says chuckling and then saying you don’t have an immediate answer, is often the best way to go.

I asked Chase to lay out a list of stupid questions and to share his wisdom about how job candidates can best answer them. Here are 10 questions that interviewers have asked and the answers he recommends. Three of them are negative questions and the rest are questions he calls just plain stupid.

1. What don’t you like about your work?
Try saying, “I don’t love it when I’m hit with a lot of unexpected assignments when I’m already feeling deluged.” Then talk about how you’ve developed time-management and prioritization skills and how that’s helped you handle assignment overload. You’ve learned how to keep yourself from panicking and how to prevent multiple deadlines from distracting you. You’ve also learned that it’s important to get on top of new work as quickly as possible before it’s had a chance to stymie you.

2. What do you dread about work?
The long, boring weekly staff meeting that will take you away from getting work done. But you’ve learned to grin and bear it and also to accept that this is the price you pay to work for a great organization. When it’s your turn to speak, you’ve learned to describe in concise detail the project you’re working on. You’ve found that when you make your presentation compelling and quick, others in the meeting follow suit. You’ve also learned that if you perform well in the meeting, it can help your department become more visible. And even though other people can be long-winded, you’ve discovered that you can glean valuable information about what’s going on in the rest of the company.

3. Describe a tough period in your career.
Talk about a time you were hit with a brand new technology at the office shortly after mastering the old one. At first you balked but then you realized that there was no going back and you’d better get up to speed quickly. You’ve learned whom to talk to, what to read and what resources to tap.

4.  If you had the opportunity, what historical figure would you invite to dinner?
Name legendary figures from your industry. If it’s financial services or anything related to investing, you can say, you know he’s still alive but you’d love to have dinner with Warren Buffett and talk to him about value investing. You could also say you wish you could have dined with David Rockefeller or Walter Wriston, the former CEO of Citicorp who helped save New York City from financial collapse in the 1970s. If you work in tech, say Bill Gates or Steve Jobs. These may seem like obvious answers but do stick to your field to show that’s where your passion lies. Don’t pick a historical figure from left field even if you really would be interested in meeting that person. Stay focused on the job you want.

5. What was your first love?
Chase swears this was a question one of his C-level clients fielded in a recent interview. She worked in consumer packaged goods so she talked about how, when she was in her 20s, she had a junior job on a marketing campaign and she realized she was absolutely thrilled with the challenge of coming up with a marketing concept and trying to make the product more appealing. She framed her first love as falling in love with her profession.

6. Do you think size really matters?
Again, Chase insists an interviewer asked this question. The context was a project where three universities of different sizes were working together and the job was on the joint project. Chase says his client handled the question beautifully, first laughing and then saying she would need to know more about the dynamics of the three people representing the universities, whether they were already working together well and how they were communicating. The consulting firm McKinsey is famed for asking what are known as “case study” questions like, “how many tennis balls can fit in a plane?” The best way to answer is by talking about what you would need to know in order to find the answer.

7. Are you planning to have children?
Employers should know better than to ask a question like this because it skates close to a federal law prohibiting job discrimination against pregnant women. But they still ask. Correct answer: “Not at the moment.” If you already have kids, make it clear that you have child care, including backup arrangements. If you are pregnant but not showing, Chase recommends being honest in a pre-emptive way by saying you plan to work until the very last second, you are in excellent health, you will take the minimum amount of time off and that you have already started to set up several layers of child care. (I wish the American workplace were set up in a more humane way for new parents, with extended paid leave and subsidized on-site childcare, but I concede Chase’s wisdom.)

8. Are you going to get married?
Yes, employers ask this question too, and they seem only to ask women. Correct answer: “If the right guy comes along.”

9. Where do you see yourself in five years?
Like the negative questions about what you hate about your job, Chase says that honestly eanswering this question can be a trap. Do not say you want to do this for two or three years and then become a consultant or that you’d like the interviewer’s job. Instead, says Chase, say “this job combines all the skills I’ve learned to date and I want to grow in it. I can see myself doing this for the rest of my life.”

10. What’s the color of success?
This is another hard-to-believe-they-ask-this question, but Ellis swears it has come up repeatedly. Correct answers: Green, the color of money, because it would mean our business is highly profitable. Or if you’re interviewing at a nonprofit or marketing firm you could say, red, because we want to make an impact.

Read Susan Adams's article on Forbes

Get a copy of Ellis's new book. Networking: How to Make the Connections You Need


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Explaining the Gaps

2/6/2014

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One of the tougher aspects of career transition is explaining any gaps in a work history. Some interviewers, or those on the other side of an informational meeting, will frequently get hung up on gaps in employment, as though you’ve committed some kind of criminal activity. Others will ask, because they simply don’t know how to interview very well, and are focusing on resume issues more than skills or experience. They need something – anything – to talk about. Some may want to find out of if there are any problems in the work history, occasionally a more logical reason for such questioning. 
These gap questions usually fall under the “Why are you looking?” category, and the other person might think that any gap is a problem – just because. Either way, you need to have good responses prepared for all the contingencies. Normally, I think that this is one of those issues that’s better dealt with on a one-on-one advising basis, but here are some general thoughts about possible explanations for gaps: 

Left a Job – Why?

If a potential employer, or anyone else involved in your transition, doesn’t understand today’s work climate well (or, for that matter, the past 30 years or so), they may think that anyone who changes jobs, or who has left a job either voluntarily or involuntarily, is tarnished goods. Unfortunately, there have been way too many bad pieces in the media about this false notion, even in well-reputed media outlets. 

The notion is ridiculous. The facts are that nearly everyone will have made changes in employment during their work lives, and frequently several. Not just career moves, but career changes, too. There is no need to feel defensive, even if you were terminated for poor performance or a bad fit. You’re now in marketing mode, and there’s no room for negatives. There’s always a substantive way to market yourself effectively. It’s important to understand that part of the cultural norm now is to make changes, whether or not the person sitting on the other side of the desk understands that. 

The key is to never be negative about the former employer. By saying that, for instance, the organization was badly run, or that your boss was insane or just garden-variety narcissistic (unfortunately, very common), or that the organization had terrible financial difficulties, the takeaway for the other person, somehow, is that YOU are the negative one, that you are the one who is associated with the negative connotation. That’s not the brand you want. 

You didn’t leave the job for a new challenge; that’s like announcing you’ll leave the next one for the same reason. You didn’t leave for more money or better work conditions (although these may be true). You left for better reasons. 

Your reason for leaving statement should be something along the lines of your having left due to your wanting to more fully utilize what you have learned over the course of your career, and that the opportunity didn’t exist with your former employer. Again, this is something that needs to be crafted on a more personal basis, but I wanted to give just an idea here. There are many variations on this theme.  What you want to accomplish is a positive, logical reason for wanting to make a change. Whether it was your choice or not. You want that reason to make you look good. 

Of course, if an entire division was laid off or there was a restructuring of some sort, or if you worked at Bear Stearns or Lehman Brothers in 2008, then just say it. But also say that it was a huge disappointment because you liked your job a lot, liked the organization, and had the opportunity to . . . (and here’s where you get to pivot into a couple of quick accomplishments). 

Period of Unemployment

“You seem to have been out of work for several months. What’s the problem?” 

Yup, that one gets asked frequently. I don’t think it’s a particularly useful interview question, that it’s designed to put the interviewee on the spot, which is never a great way to conduct an interview, but - it does get asked. Way too often. 

Seriously, is a long period of unemployment indicative of anything other than either a difficult or, even, a bad search? Being bad at search, or being unlucky, or being discouraged, or somewhat stuck in a contracting industry – all of these may be the real reasons. Do these disqualify you from great opportunities? I don’t think so. 

But, since we’re in self-marketing mode, we need to explain this more positively.  How about making it appear that the too-long period of search was somewhat by design? Why not “I am working hard on a daily basis to make sure that I make an intelligent decision for my next move. A great fit is critical to me, and if it takes time, so be it.” That makes you look good, that you’re serious and deliberate about your career plans, and hey, it may even be somewhat true, too.

One more thing – it is NOT a stigma to be unemployed. It’s just part of the work process, and has been so for a long time now. Get over it. Don’t let it effect how people perceive you. 

Consulting

Maybe you’ve been consulting, either by design or as a stop gap during your period of unemployment. While some will say “I’ve been consulting” is somewhat of a cliché, be prepared to back it up with evidence of your building skills during this period. 

If you’ve actually chosen to consult, maybe for years, prospective employers will be suspicious of your wanting to return to a more traditional job.  They may be concerned that you’ve hit a rough time, and are only planning to return to the “job job” for a limited period, just to get back on your feet – and then leave to consult again.

So when you’re asked about why you don’t want to consult anymore, you can state that you’ve had a great experience, had the opportunity to . . . (and here’s yet another opportunity to talk about gained skills and experience). But, you miss the ability to work on a larger team, brainstorm, and have a wider array of resources to be able to do larger scale work. As a consultant, you feel sometimes isolated, and sometimes an outsider, and you miss being part of an ongoing group that sees a strategy through to completion. 

Family Medical/Childcare/Personal/Personal Medical

If you’ve had a family medical situation and needed to take an extended time off, or a personal or medical situation, or took off time to help raise children, none of these should be problems to explain. The only problem is when you feel defensive about it, or are uncomfortable explaining. Have a response prepared, and make sure it’s confident and assertive. You’re in charge of your situation. 

With medical situations, state that there was a personal/medical situation that you needed to deal with, that it’s over and resolved, and that you’re ready to return to work. Period. No details, no emotion, matter of fact. 

The children issue is sometimes trickier. While it’s illegal in the US to ask questions about having children, it does become important to explain a large gap in the work history by discussing having had children. It’s important to pre-empt the possible questions about childcare by offering your plan for childcare, that it’s several layers deep (babysitter/nanny/mother-in-law/sister/husband/cousin) and that there will never be issues about coverage, and will not affect your work in the least. You’re confident about this and you state this with no reservation. Don’t wait for it to be asked. 

Clearly, the gap questions will need to be tailored to each job seeker’s particular story. What I wanted to show here is that they can be addressed. I’ve rarely encountered situations that couldn’t be dealt with effectively. 

To find answers to your questions on job search and career transition, get your copy of In Search of the Fun-Forever Job: Career Strategies that Work

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